qk99's Privacy Policy
How your personal information is collected, stored, and kept secure — qk99's complete privacy statement is here.
1. Introduction & Scope
qk99 places the highest importance on the privacy and protection of personal information of platform users. This Privacy Policy ("Policy") describes what information qk99 collects, why it collects it, how that information is used, and what your rights are.
This Policy applies to qk99's website (qk99.lat), mobile platform, and all associated services. By using our services, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
qk99 is committed to ensuring a safe and responsible online entertainment environment for users in Bangladesh. We maintain the security of your information through SSL encryption technology and strict data protection measures.
2. Information We Collect
qk99 collects only the information necessary to provide, improve, and secure our services. The information collected can be divided into two main categories.
2.1 Information You Provide Directly
When you register with qk99 or use our services, the following information is collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladeshi national ID or passport details (for identity verification)
- Bank or mobile banking information (bKash, Nagad, Rocket, Upay account details — for transaction processing)
- Customer support communication details provided by you
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Operating system information
- Site usage patterns, page visits, and session duration
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
Data Collection Policy
qk99 never stores your full payment card number or bank PIN. Payment processing is handled entirely through encrypted channels.
3. Use of Collected Information
qk99 uses collected information only for the following legitimate purposes:
3.1 Service Operation & Improvement
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and rewards
- Improving platform performance and user experience
- Identifying and resolving technical issues
3.2 Safety & Security
- Preventing fraud, deceptive activity, and unauthorized access
- Verifying account security
- Implementing responsible gaming policies
- Confirming user age and identity (for users aged 21 and above only)
3.3 Communication & Support
- Providing customer support and answering inquiries
- Sending important account-related notifications
- Providing relevant promotional information (only if you have given consent)
4. Sharing Information with Third Parties
qk99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
4.1 Service Providers
Necessary information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure maintenance, and other service delivery. These partners are contractually bound to comply with qk99's strict privacy standards.
4.2 Legal Obligations
If disclosure of information is required due to legal requirements or a lawful request from a competent authority, qk99 will fulfill that obligation. Where possible, we will attempt to notify you before such disclosure.
4.3 Business Changes
If a fundamental change occurs in qk99's business structure (such as a merger or acquisition), user information may be transferred. In such cases, users will be given advance notice and their rights will be preserved.
Important Note
qk99 never sells your complete information profile to advertisers or data brokers. Our data sharing is always limited to the specific requirements of service delivery.
5. Cookies & Tracking Technologies
The qk99 website uses cookies and similar technologies to improve platform functionality and make your user experience easier.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the basic functionality of the platform — maintaining login sessions, security tokens, etc. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme, etc.).
- Analytics Cookies: Help us understand site usage patterns, which assists in improving our services.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some features of qk99 to not work properly.
6. Data Security Measures
qk99 uses industry-standard technology and processes to protect your information. Our security methods are regularly reviewed and updated.
SSL Encryption
All data transmissions are secured through SSL/TLS encryption, which protects your information from unauthorized access.
Secure Servers
User data is stored on secure servers. Server security is ensured through access controls and regular security audits.
Access Controls
Strict role-based access control ensures that only authorized personnel can access user information.
Minimal Data Collection Policy
qk99 collects only the information strictly necessary to provide services — unnecessary information is not collected.
Despite our best efforts to protect your information, data transmission over the internet is not entirely risk-free. You are requested to immediately notify us of any suspicious activity or security breach.
7. Data Retention & Deletion
qk99 retains your information only for as long as it is necessary or required due to legal obligations.
7.1 Retention Periods
- Active account information: retained for as long as the account remains active
- Transaction records: for the period determined by financial regulatory requirements
- Customer support communications: for a relevant period after resolution
- Certain records required under applicable law are retained even after account closure
7.2 Data Deletion Requests
After closing your account, you may request deletion of your personal information. Please note that due to legal obligations, some information may need to be retained for a specified period. To request data deletion, contact us at [email protected].
8. Your Privacy Rights
As a qk99 user, you have certain rights over your own information. We respect these rights and help you exercise them.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccurate information in your records.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured, commonly usable format.
Right to Object
You have the right to object at any time to the use of your information for marketing purposes.
To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.
9. Protection of Minors
qk99's services are for users aged 21 and above only. We do not knowingly collect personal information from minors.
An age verification process is carried out at the time of registration. If we become aware that a person below the required age limit is using our services, that account will be immediately closed and the associated information will be securely deleted.
If you believe a child is using our platform, please notify us immediately at [email protected].
10. External Links & Services
The qk99 platform may sometimes reference third-party services, such as payment providers. These third parties have their own privacy policies over which qk99 has no control.
We recommend that you read the privacy policy of any third-party service before using it. qk99 is not responsible for the use of your information on third-party websites or services.
11. Policy Changes & Updates
qk99 reserves the right to update this Privacy Policy as needed. The Policy may change due to service improvements, legal changes, or business requirements.
11.1 Notification of Changes
If any significant changes are made to the Privacy Policy, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a notice to your registered email address
- Updating the "Last Updated" date on this page
11.2 Consent to Changes
Continuing to use qk99's services after an updated policy is published will be considered your agreement to the terms of the new policy. If you do not agree with the revised policy, you have the right to stop using the services.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact qk99's data protection team. We treat your privacy concerns with the highest importance.
qk99 is always committed to protecting your privacy. Please also read our Terms & Conditions and Responsible Gaming page for more information.